Terms & Conditions
1. Introduction
Welcome to RIELH. By accessing our website, making a purchase, or using our services, you agree to these Terms and Conditions. We encourage you to read them carefully, as they govern the relationship between you (the customer) and RIELH (the company).
2. Company Identity
RIELH is a brand dedicated to the creation and sale of ethically crafted, artisanal luxury leather goods.
Company Information:
• Trade Name: RIELH
• Activity: Sale of leather bags and accessories
• Contact: official@rielh.com
• Address: Dybbølsbro 3 - 6 Sal, 1577 Copenhague
3. Website Use
• The website content is the exclusive property of RIELH.
• Reproduction, distribution, or modification without authorization is prohibited.
• The user agrees to use the website lawfully and respectfully.
4. Products
• All products are handcrafted; Slight variations in color, texture, or finish may exist.
• The photographs aim to accurately represent each item, but differences may occur depending on the user's screen.
• Availability may vary; if a product is out of stock, we will inform you immediately.
5. Prices and Payments
• Prices are displayed in the currency of the customer's country.
• Applicable taxes are calculated during the checkout process.
• We accept the payment methods indicated on the website.
• RIELH does not store card details; payments are processed through secure platforms.
6. Shipping
• Delivery times depend on the destination and the shipping method selected.
• Once your order has been shipped, you will receive a tracking number.
• RIELH is not responsible for delays caused by customs, weather, or other external factors.
7. Returns and Exchanges
• We accept returns within 14 days of receiving your order, provided the product is unused, in perfect condition, and in its original packaging.
• Personalized items are non-refundable.
• Return shipping costs may vary depending on the country.
• Once we receive and verify the product, we will process the refund using the same payment method.
8. Warranty
• Our products are guaranteed against manufacturing defects.
• The warranty does not cover damage due to misuse, normal wear and tear, or lack of maintenance.
• We offer repair services to extend the lifespan of each item.
9. Intellectual Property
• The name RIELH, its logo, photographs, texts, and designs are the exclusive property of the brand.
• Their use is prohibited without prior written authorization.
10. Privacy and Data Protection
• RIELH respects the privacy of its customers and processes personal data in accordance with current regulations.
• The information is used solely to process orders, improve the customer experience, and manage brand related communications.
• You can request access, rectification, or deletion of your data at any time.
11. Limitation of Liability
• RIELH will not be liable for indirect, incidental, or consequential damages arising from the use of the site or the products.
• The company's maximum liability is limited to the value of the order placed.
12. Modifications
• RIELH may update these Terms and Conditions at any time.
• Modifications will take effect upon their publication on the website.
13. Applicable Law
• These Terms and Conditions are governed by the laws of the country where the purchase is made, unless otherwise provided by law.
14. Contact
For inquiries, support, or requests related to these Terms and Conditions, you can write to us at: official@rielh.com
Exclusive leather goods with a minimalist design, created for those who value quality, style and functionality.
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