Strong guarantee
Protecting your purchase and ensuring peace of mind with clear and reliable coverage
Guarantee regarding FAQs
What does the warranty cover?
How long does the warranty last?
The warranty lasts for 2 years from the date of purchase, in accordance with European regulations.
Can I get a refund if I'm not satisfied?
Yes. If you are not satisfied with your purchase, you can request a refund within 14 days of receiving the product.
How to claim the warranty?
Contact our customer service team with your order number, a description of the problem, and photographs of the defect.
What condition must the product be in to be returned?
Yes. It does not cover natural wear and tear, damage from improper use, exposure to moisture or extreme heat, stains, or modifications made by third parties.
What happens if the product arrives defective?
If your product arrives defective, we'll take care of it quickly and easily. Just contact our customer service team and send us a description of the problem along with photos that clearly show the defect.
The warranty covers manufacturing defects in materials, seams, hardware or structure of the product.
What payment methods do you accept?
Are there any warranty exclusions?
It must be unused, in perfect condition and with its original packaging.
What do I do if my order arrives damaged?
Can I track my order?
How long does shipping take?
Delivery times depend on the destination. We offer standard and express shipping.
Yes. You will receive a tracking number once your order has been shipped.
Contact us immediately with photos of the damage so we can arrange a replacement or suitable solution.
We accept credit cards, debit cards, and other secure methods available in your region.
Yes. We use encrypted and certified payment systems to protect your information.
How do you protect my data during payment?
Is it safe to pay in your online store?
Can third parties access my data?
All payments are processed through secure platforms with advanced encryption.
How is my personal information used?
No. We only share information with shipping services when it is strictly necessary.
We respond as soon as possible, usually within 24–48 business hours.
You can write to us by email through the contact form on our website.
Exclusively to complete your purchase and provide efficient service.
Only those necessary to process orders, manage shipments and improve your experience.
What personal data do they collect?
How can I contact customer service?
What are their hours of operation?
Exclusive leather goods with a minimalist design, created for those who value quality, style and functionality.
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